Overview
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
About Phoenix House
At Phoenix House Florida, we are continually striving to achieve positive outcomes and to ensure that we are helping build healthier communities. Our collective efforts are designed to ultimately lead our patients towards living a healthy, active, and purposeful life, free from addiction. Phoenix House Florida Outpatient in Brandon provides outpatient care for adults and for teens at the Derek Jeter Center. Our approach is rooted in evidence-based treatment, designed with a focus on strength to address the unique needs of each person and to deliver a superior level of care.
