Job Summary/Basic Function:

1. Maintain complete confidentiality of all concerns of the Health Care Center. HIPAA knowledge and adherence.
2. Responsible for obtaining knowledge and understanding of the different areas of the medical office, medical procedures and coding, medical diagnosis and coding, billing, different insurance co-pays and deductibles; understand and properly spell medical terminology. Collecting patient co-pays and any balance due at the time service is rendered.
3. Maintain familiarity of different insurance companies (Blue Cross, Medicare, Medicaid, Upper Peninsula Health Plan, Federal Employees Plan, etc.) and billing methods of each company. Working Knowledge of insurance website, insurance verification obtain prior authorization from insurance companies, collect patient financial data for rural Health grant and complete appropriate forms. Understand and use the medical billing system (Practice Management), maintain and update electronic scheduler, and update changes within the system.
4. Ability to perform phone triage, sound decision making, dealing with difficult patients, ability to remain calm in urgent situations, detailed message taking, multitask and high organizational skills.
5. Ability to use the computer to record medical concern recalls, input and update all medical client accounts, and run medical records reports and daily journal.
6. Deal with the public in person and through other communication methods.
7. Perform proper and accurate filing of all medical records and general office filing.
8. Schedule medical appointments appropriate to patient complaint; prepare patient medical chart for office visit, including proper forms; schedule medical appointments appropriately to insure timely flow of appointments throughout the day.
9. Take, record, and distribute staff meeting minutes.
10. Assist in the handling of incoming mail, including bills, payments, and other correspondence; assist in preparation of bank deposits.
11. Manage office inventory, stock office with proper office supplies, order and track office forms.
12. Oversight and training of work study students.
13. Maintain CPR/AED certification.
14. As necessary, assist the Assistant Office Director with duties, and fill in during absences.
15. Perform related duties as assigned.

Minimum Qualifications:

1. High School degree.
2. Two years of medical office experience.
3. Recent work experience must demonstrate ability to perform posted job duties.
4. Recent experience using Practice Management MDSuite or similar medical software.
5. Excellent communications skills.
6. Ability for, and inclination toward decision making.
7. Able to deal tactfully with the public;
8. Able to maintain confidentiality of the office functions and patient information.

Preferred Qualifications:

1. Associate degree in office administration or related field.
2. Knowledge of medical record keeping and billing highly preferred.

Physical Demands:

Adequate physical fitness to be able to sit and concentrate for long periods of time; use of fine motor skills to operate computer; problem solving ability; ability to understand and work with numbers; ability to see, hear, and speak with or without the use of aids to perform normal office tasks. Ability to multi-task duties.

Please visit our website at https://jobs.lssu.edu to apply. For questions please contact Human Resources at 906-635-2213 or email humanresources@lssu.edu

About Lake Superior State University

Lake Superior State University is a personal, small-town university that provides a superior blend of liberal and technical studies in the natural setting on Michigan’s Upper Peninsula.