Office Manager – Year-Round Position by the Water

Join the leading team at Mackinac Island Ferry Company, Northern Michigan’s premier gateway to the enchanting Mackinac Island. As the largest ferry service in the region, we’re proud to connect visitors from around the globe to this historic gem all year long.

Why Join Us?

– Be part of a community-driven team, actively supporting St. Jude’s Children Research Hospital.
– Competitive remuneration, health benefits, and retirement matching.
– Generous perks: Unlimited free rides to Mackinac Island, VIP tickets, employee discounts, and more.
– Forge lifelong friendships, meet international visitors, and relish the picturesque Northern Michigan shoreline.

Your Role:
Ensure outstanding Customer Service in all areas
Oversee and Lead Ticket Sellers and Customer Service Crew
Training, Scheduling, Developing, and Coaching
Oversee Ticket and Store sales
Communicate Ferry schedules internally and to passengers
Verify accuracy, and oversee bank deposits
Work to and hold staff accountable to Best Practices
Track and report on business KPI’s
Suggest and provide input for strategies to improve business
What we are looking for:
2 years’ experience as an Office Manager
Experience in Retail/Tourism
Proven Superior Customer Service
Successful experience Leading and Developing a team
Solid skills and knowledge of Microsoft office products and other software
Ability to operate and train on POS system
Employees perks
Competitive wage
Health Insurance
Paid Time off
Holiday Pay
Simple IRA with a Company Matching Contribution
Unlimited free rides to Mackinac Island
Free VIP tickets for Family and Friends
Additional Discount tickets for Family and Friends
$250.00 Employee Referral Program
Employee discounts at gift shops
Company sponsored events
Make Lifetime friendships and memories
Meet people from all over the world
Enjoy the beautiful Northern Michigan shoreline daily
Lake front parking

Apply now and embark on a rewarding journey with us!!

Thank you for your interest in joining our crew!  You can learn more about being part of this adventurous opportunity by checking us out on Facebook, “Starline Mackinac Island Ferry” and our website:  www.mackinacferry.com

Mackinac Island Ferry Company is proud to be an Equal Employment Opportunity and Affirmative Action Employer.

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