Overview
Your main focus will be working in our support group. These qualities are a must:
· Ability to assist our customers with phone and remote technical support
· Good communication and people skills along with the ability to work as a team player
· Experience navigating and troubleshooting Microsoft Windows, some Windows Server
· Ability to diagnose TCPIP networking issues remotely
· Can identify and resolve printer issues. (Networked and local Printers)
· Knowledge of Microsoft Office, Excel, Word, Outlook
· Ability to troubleshoot issues with DNS, DHCP
· QuickBooks knowledge is a plus
· Knowledge of setting up and working with Android tablets
· Must be able to learn and adapt to changing technologies
Additional Desirable experience related to Azure cloud platform – specifically:
· Azure Virtual Desktop (configure network settings, add users, deploy desktop apps, and enable security)
· Azure services: Azure Resource Groups, App Service Web Apps, SQL Database, storage accounts
· Managing Azure resources with PowerShell/Azure CLI/ARM templates
Other Duties that will be assigned to the team:
· Create How-To YouTube videos
· Online and In-person training with our customers
· Assisting customers using our Windows Virtual Desktop hosted on Microsoft Azure
· Software testing and documentation
Education Desired:
· Some College or work-related experience
· A+ Certification
· Net+ Certification
· MTA Certification
Job Characteristics:
· Full Time
· Medical Benefits provided
· Paid Holidays and Vacation
· Ability to travel when needed is a plus
Position Details
Minimum Qualifications:
· Experienced (Non-Manager)
Education Required:
· Some College
Job Characteristics:
· Full-time
